1. About the service and who your agreement is with
Caitering.ai is a digital marketplace that connects customers looking for catering services with caterers. The service is operated by Käftsmäll Online AB, reg. no. 559529-1799, VAT no. SE559529179901, Pilgatan 4, 212 12 Malmö, Sweden ("we").
We pass on requests and offers but are not a party to any agreement between customer and caterer. That agreement is made directly between the customer and the caterer they choose.
2. Use of the service
By using Caitering.ai you agree to:
- Provide truthful and correct information
- Not misuse the service or try to bypass security features
- Respect the privacy of other users
- Not send spam or unsolicited marketing
3. For customers
The service is free to use for customers. We charge for the paywall feature (if enabled) and add-on features such as "Invite more caterers". Agreements for catering services are made directly between the customer and the chosen caterer.
4. For caterers
The service for caterers is for businesses with a Swedish company registration number. We check the number when the caterer signs up. Purchases are business-to-business purchases, and consumer rules such as the right of withdrawal do not apply.
Caterers sign up for free and receive 5 free credits to start with. Each answered request costs 1 credit. Requests through the caterer's own website are exempt and use no credits (see section 7). More credits are bought in packages through our payment provider Stripe. Credits are valid for 6 months.
Purchased credits that have not been used can be bought back by the caterer under Finances. We refund the price the caterer paid for the package, for the credits that remain, to the same card that was used for the purchase. It can take 5–10 banking days before the money shows. Free credits are not bought back.
Caterers are themselves responsible for delivering the services they offer and for following Swedish food law, allergen information and other industry rules.
5. Premium for caterers
Premium is a monthly subscription that gives the caterer:
- Menu upload and menu reading by Aiya
- Quick replies where Aiya drafts offers
- Its own knowledge base
- The caterer suite's admin system
- The image gallery
- Its own chat widget with Aiya for the caterer's website (voice costs extra)
What is included may develop over time.
Price. Premium costs SEK 895 per month excluding VAT. Swedish VAT of 25 % is added, which makes SEK 1,118.75 per month including VAT. The price is paid monthly in advance by card through Stripe. Receipts are available under Card and receipts in Finances.
30-day free trial. A caterer that has never had Premium can try it for 30 days free of charge. The caterer enters a card when the trial starts. If the caterer cancels Premium before the trial ends, nothing is charged. Otherwise the trial turns into a paid subscription automatically, and the first month is charged when the trial ends. The trial applies once per caterer.
No commitment and cancellation. Premium has no minimum term. The caterer cancels Premium with the Cancel Premium button in Finances. The cancellation takes effect at the end of the period already paid for, and the caterer keeps Premium until then. Until then the caterer can undo the cancellation with the Continue with Premium button. Months already started are not refunded.
Missed payment. If a payment does not go through, Stripe tries again for a while. Meanwhile the Premium features are switched off, and the caterer can change card under Card and receipts in Finances. If no payment succeeds, the subscription ends. The caterer keeps its account, credits and data.
Price changes. If we change the price, we announce it by email at least 30 days before the new price applies. The caterer can cancel Premium before then.
6. Agreements and liability
Caitering.ai is an intermediary and takes no responsibility for:
- The quality of catering services delivered
- Incorrect information from caterers
- Disputes between customer and caterer
- Any damage or loss caused by services ordered through the platform
7. Payments and refunds
All payments are handled by Stripe. We never store card details. Credits are bought back under section 4 and Premium is paid under section 5. If you have questions about a payment, contact us at hej@caitering.ai.
Fee for caterers. When a customer pays a caterer through Caitering, we charge a service fee of 15% of the order amount. VAT is added at 25%, so 18.75% including VAT. Stripe's fee is included, so no other fees are charged on the payment. The fee is deducted automatically when the customer pays, and the caterer receives a fee statement under Finances. If the caterer itself cancels a paid order, the customer gets the full amount back and the caterer instead pays a cancellation fee of 2.99% of the order amount plus VAT.
Orders through the caterer's own website. A caterer can place our chat ("Assistant · powered by Caitering.ai") on its own website. A request that the customer sends there goes only to that caterer. The caterer approves it and can change both the content and the price, and the customer then receives a payment link. The payment is made through Stripe to the caterer's own Stripe account. The customer pays the price the caterer has approved, and the fee below is paid by the caterer. For such orders the following applies instead of the 15% service fee above:
- Fee. The caterer pays Stripe's fee plus 1% of the order amount, and 25% VAT is added on both. We calculate Stripe's fee as an estimate of 1.5% of the order amount plus SEK 1.80. We bear the difference between the estimate and Stripe's actual fee. The fee is deducted automatically when the customer pays, and the caterer receives a fee statement under Finances.
- Credits. The caterer uses no credits for requests that come from its own website.
- Cancellation. The same cancellation rules apply as for other orders. If the customer cancels a paid order, the caterer's own cancellation rules decide what the customer gets back, and no 2.99% cancellation fee is charged. If the caterer cancels a paid order, the customer gets the full amount back. The caterer then pays nothing extra: we keep our fee for the order (the fee above, which is not refunded), and it replaces the 2.99% cancellation fee of the order amount plus VAT that applies to other orders.
- Refunds. If an order is refunded to the customer, the following applies: The fee above, including the estimate of Stripe's fee, is not refunded.
8. Intellectual property
All content on Caitering.ai (texts, design, logo, code) belongs to Käftsmäll Online AB and may not be copied without our written consent.
9. Closing your account
You can ask for your account to be deleted at any time by contacting us at hej@caitering.ai. We delete your data within 30 days, except for data we must keep by law (e.g. bookkeeping).
10. Changes
We reserve the right to change these terms. Material changes are announced by email or on the site at least 30 days in advance.
11. Governing law
These terms are governed by Swedish law. Disputes are settled by the Swedish general courts, with Malmö District Court as the court of first instance.
12. Contact
Questions about the terms? Contact us at hej@caitering.ai